1. Can I cancel my order?
If you want to cancel your order after it has been submitted, e-mail us as soon as possible at info@internationaljanitorial.com or reach us at (305) 275-5553 if your order has already been sent to our dispatch department, however, we will not be able to cancel your order. Due to our commitment to fast shipping and getting your order to you as quickly as possible, we highly recommend that you contact us as soon as possible if you hope to cancel your order. There is no guarantee that we will be able to cancel your order..
2. Do I need to register in order place orders on your website?
No, it is not an obligation to create an account in order to place an order on our website. You may order as a guest if you like. However, if you create an account, you will be able to view your order history later on, which can make re-ordering much easier.
3. Do you offer net terms to your customers?
No. At this time we are not able to extend credit to our customers unless is locally ordered, or in bulk orders. We do however; accept all major credit cards, as well as PayPal as payment methods. If this does not work for you, we are also willing to accept checks for an order but will not ship out the order until the funds have been received
4. Do you offer volume discounts?
On many items, yes, we do. Depending on the quantity ordered, often up to 15%. You may reach us by phone or email for further information.
5. How do I find the supplies I need?
Enter keywords into our search box, located at the top of the page. Also you may contact our customer service department by phone or email Monday through Friday from 9:00am – 5:00pm
6. How do I place an order?
Once you find an item you would like to purchase, click the “Add to Cart” button near the product’s picture.
Access “View Cart” near to top of the page at any time to edit or preview your order. When you are done shopping and ready to check out, click the “Check Out” button and enter your billing and shipping information.
7. What forms of payment do you accept?
We accept all major credit cards, as well as PayPal as payment methods. If this does not work for you, we are also willing to accept checks for an order.
Note: we will not ship out the order until the funds have been received.
8. What is your return policy?
We offer a 7-day return policy on most items. If you wish to return an order you must contact the customer service department. Once we receive notification that the warehouse has received your items, and are in re-sellable condition, we will issue a refund. Please note that shipping fees are non-refundable
9. Who does Int’l Janitorial Supplies serve?
Int’l Janitorial Supplies most common customers include office buildings, schools, and places of worship, restaurants, health clubs, medical offices, beauty salons and much more. However, we serve anyone and everyone, including residential single-family homes. Anyone looking for great deals on A+ quality name-brand and generic brand products that get used every day can benefit from the low prices and great service that Int’l Janitorial supplies offers.
10. Why shop at InternationalJanitorial.com?
HUGE savings off of retail
Fast & reliable shipping within 48 to 72 hours from the time of order placement
Friendly, knowledgeable customer service representatives
